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Managing Multicultural Teams for Peak Performance
1.You’ve Just Started Managing a Team and Now What?
- Pre-Planning the Approach
- What Do You Say? What Do You Hear? How Do You Respond
- What Are The Top 3 Priorities
- Success Against The Top 3; Next Steps
- Managing Results, Raising the Bar
2.Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships
- Products, Service and Relationships: How Do You Distinguish Yourself, Your Team and Your Organization
- Developing A Cogent Market Analysis for Your Enterprise and Your Customers
- Approaching Customers and Prospective Customers
- Communicating Effectively to Grow the Enterprise
- Using Referrals and Testimonials to Perfection
3.Ridding Yourself Of That ‘One Little Troublemaker’ Legally and Ethically – In 5 Easy Steps
- Who Is The Problem? What Approaches Have We Tried? What Worked and What Didn’t
- Privately Inviting the ‘Troublemaker’ Into a Collaborative, Problem-Solving Conversation, Using RSI to Solve
- Performance Problems (Relate, Strategize, Implement), Using Action Plans
- Progress Against Action Plan from Troublemaker and Troubled Team
- Reviewing One Month’s Performance, Clarifying and Confirming Salvagability, Warnings
- Still With Us or Gone? Progress Against Action Plans, Cut or Contributing
4.Your Team is Clashing With Another Team – Getting Everyone on the Same Page
- Writing Down Your “Clash Assessment”
- Meeting With Your Team to Clarify Current State State and Desired State
- Meeting With Other Team’s Manager to Clarify Same
- Facilitating Two Teams Meeting or Two Managers Meeting to Craft Working Action Plans
- What’s Improved? Building On Success…What Hasn’t? Taking Corrective Action
- Charting Progress, Reviewing Working Relationships’ Progress Against Plan
5.Managing a Remote or “Virtual Team” – How to Manage People Effectively in Multiple Locations
- Planning that All-Important, Face-to-Face Meeting With Your Entire Team
- Conducting a Highly-Effective Kick-Off Meeting
- Getting Each of Your “Location Teams” Up to Speed
- How Are We Proceeding Effectively Against Plan? Checking In
- How Are We Doing Against Plan? Engaging Each of Your Teams in Effective Performance Planning
Overview of the webinar
Get your team’s act together you can enjoy our Webinar as a group!
No matter how long you’ve been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team – in any environment. With strategies presented in manageable daily, weekly, monthly, and quarterly timelines, our program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing. In keeping with the book published by McGraw Hill, what key steps do you want to take TODAY to address your effectiveness with:
- Managing a team
- Customer service
- Communication
- Facilitating change
- Removing troublemakers
- Managing your boss
- Clashes between two teams
- Managing performance
- Budgeting
- Taking a team from any of three stages to peak performance
- Managing a remote team or teams effectively
Who should attend?
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Why should you attend?
By attending, you will understand how to even more effectively:
- Organize your team into one strong, cohesive, high-functioning unit
- Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles
- Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types
- Improve your team's morale and motivation-and watch productivity soar
Faculty - Mr.Chris DeVany
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.